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© 2014 Rainwater Botanicals.  A Red Klovers Design. All rights reserved.

SHOP POLICIES

ALL OUR PRODUCTS ARE ALWAYS RESPONSIBLY SOURCED, ETHICALLY

CREATED AND NEVER TESTED ON ANIMALS

Our Environmental pledge: Rainwater Botanicals strive to use environmentally friendly, recyclable, reusable, and zero waste packaging where ever possible. We use 100% recycled paper mailers that can be recycled or composted with biodegradable/compostable peanuts. Larger orders will ship in USPS boxes that are also recycled and can be used again and again.

 

Natural Ingredients: Although we use all natural ingredients, people can still be allergic to almost anything. We post all of our ingredients online so that you may preview their contents before you order. We also recommend that you “patch test” products if you have not used them before or if the ingredients have changed. If any adverse reaction occurs, discontinue use immediately. Our body care products are for external use only. No medical claims are implied in this catalog, and the information herein is not intended to be used for self diagnosis or self treatment of any condition. None of the information provided is meant to act as a prescription, medical advice or therapeutic advice. No Rainwater Botanicals product is intended to diagnose, treat, cure or prevent any disease. Rainwater Botanicals products are NOT for consumption.

 

Shipping: We are happy to ship via USPS. We ship within 2-3 business days unless otherwise contacted and notified of a delay. We cannot ship weekends or holidays. Priority Mail normally takes 2 to 3 days but may take up to one full week to reach destinations in the U.S. And can take up to a month for some international orders. First Class Mail takes 3-5 days for U.S. orders and up to a month for International orders.

 

Damaged or Missing Orders: If you receive a damaged package, please take photos of your package. When emailing regarding any damage or lost items to your package, please have this information ready for our us. Please email us within one week of receipt, or one week from when you were supposed to receive it.  BE SURE TO DOUBLE CHECK YOUR ADDRESS! If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs. IF YOUR INTERNATIONAL OR DOMESTIC PACKAGE GOES MISSING WE WILL MAKE EVERY EFFORT TO TRACK IT DOWN AND HELP RECOVER IT. WE WILL NOT REFUND OR REPLACE ORDERS THAT ARE LOST AND CANNOT BE HELD RESPONSIBLE FOR THIS LOSS. PLEASE BE AWARE OF THIS POLICY BEFORE PLACING AN ORDER WITH US.

 

Order Changes & Cancellations: Because of our dedication to fast turnaround times, cancellations, as well as additions and changes to orders can only be accepted within one hour of order placement. Orders that are canceled after packing for any reason are subject to a 15% restocking fee. Please email your changes as soon as possible to info@rainwaterbotanicals.com. Or contact us via our Etsy site Rainwater Botanicals on Etsy or our website rainwaterbotanicals.com.

 

Returns: Due to the nature of our products we do not accept returns. We will not give refunds unless damage occurs during shipping. Notify us in case of product damage and return the product withing 30 days of receiving it and we will be happy to replace or refund. If you are unsatisfied in some other way with our products please contact us and we will try and make it better! If you are not satified with the scent or product Rainwater Botanicals will not replace or refund on this basis.

 

Payment methods: We gladly accept paypal! Now accepting Visa, Master Card, American Express, and Discover via paypal, no account required.

 PayPal: Paying by E-Check through PayPal takes additional days to clear than standard PayPal payments. We will hold your order until the payment has cleared.

 

International Shipping Policies: Rainwater Botanicals is happy to ship packages internationally including Canada, Mexico and overseas.  All shipping rates are determined by the weight and size of your package - which can be quoted by our online shopping cart. To get a quote, simply place your items in your shopping cart and enter your shipping information, choosing the correct country. The shipping quote does not include any import or duty fees, you are responsible for those additional fees (which vary from country to country). If you do not pick-up your package for any reason and it is returned to us we will refund you after deducting the return shipping charges and our 15% restock fee.

 

International Shipping Method: We ship via USPS. This service takes 1-3 weeks (post office has 90 days to deliver order before it will be considered lost). We will make every effort to ship your package promptly and safely. You will be notified of the shipment and provided tracking information. We are not responsible for packages that go missing but we will make every effort to prevent that from happening. International customers are responsible for their own customs & vat fees. We can not be held responsible for packages that are held up in customs. We ship flat rate priority wherever possible but occasionally ship first class mail due to package size and cost. Should your order become held up in customs you can always contact your local customs office with the customs number we provide to track it down or contact us and we can help. We will not refund or replace missing parcels.

 

Shipping Restrictions: It is your responsibility to be aware of the specific import restrictions for your country. If your package is refused or destroyed due to customs rules, Rainwater Botanicals will not be able to refund your order or offer a replacement at no charge.

*IMPORTANT NOTICE ON BOTANICAL SHIPMENTS: Due to import regulations, the Government of Korea, Japan and New Zealand will not allow botanical items (seeds, flower parts, or any organic, plant substances) to be imported without special documentation outside the scope of what we can do. We apologize for the inconvenience to our overseas friends and hope that other countries do not begin banning botanical imports. 

*We can no longer ship to Italy or Greece. Unfortunately, Italy has import laws that do not allow Cosmetics into the country. While Greece requires special paperwork from the FDA and inspections that are beyond our international shipping abilities. If you choose to place an order and have it shipped to Italy or Greece, Rainwater Botanicals will not be able to refund you for shipping charges or the product if it is confiscated.

*If you live in Russia, the maximum amount we can ship to you is $75 USD. If you chose to place an order and have it shipped to Russia that is above $75USD in product and customs rejects it or refuses to deliver it, Rainwater Botanicals will not be able to refund you for shipping charges or for the product if it is confiscated.

*Shipments to Brazil require a Tax ID number for private individuals and businesses. For individuals this is called the CPF - Cadastro Pessoa Fisica and has a format like 000.000.028-00, For businesses the number is called a CPNJ Cadastro Nacional de Pessoa Juridica and it has a format like 00.000.486/0001-0.